Frequently Asked Questions | Broadway | Broadway in New Orleans

New Orleans FAQ

New Orleans FAQ

Why should I buy from the Official and Authorized Ticket sources?

Broadway In New Orleans strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway in New Orleans and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway in New Orleans or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

Can I exchange my single tickets?

No exchanges are made on single ticket purchases.

My plans have changed. Can I refund for my single ticket purchase?

Refunds are not given.

What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway in New Orleans and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayNewOrleans.com or the Mahalia Jackson Theater Facebook page.

What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on BroadwayInNewOrleans.com and the Mahalia Jackson Theater Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.

I’m a subscriber and would like to exchange my tickets. How can I do that?

Please call our Subscriber Hotline at 800-218-7469 and speak to representative Mon. to Fri. 10am to 5pm.

What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt in toreceive exclusive Broadway in New Orleans email offers and news. Visit http://neworleans.broadway.com/eClub/ to update your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase.

Can I purchase tickets in person? What are the box office hours at the Mahalia Jackson Theater? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

For shows playing at the Mahalia Jackson Theater, you can purchase tickets at the Box Office, located at 1419 Basin Street, New Orleans, LA 70112. Regular business hours are Monday through Friday 11am-5pm. On performances days, the Box Office is open until 15 minutes after the show begins. On performance days after 5pm, the box office only sells tickets for that evening’s performance.

For more information about the Mahalia Jackson Theater Box Office policies, please click here.

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can send a written letter to us at:

Mahalia Jackson Theater
501 Basin Street, Suite D 
New Orleans, LA 70112
Attn: Customer Service

You can also call us at 504.525.1052 Monday through Friday 9am-6pm. You can reach us by e-mail at mjt@acetheatregroup.com.

If you have a last minute issue that needs to be addressed prior to a show, please contact the venue. Mahalia Jackson Theater main phone line is 504.525.1052 and the Box Office main line is 504.287.0351.

Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway in New Orleans at 800-218-7469 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Where would you recommend parking for a performance at the Mahalia Jackson Theater?

Secure, paid parking is available on site at the Mahalia Jackson Theater. Unless otherwise noted, $10 per car collected on entry. Cash only. To learn more about parking, please click here.

Is the Mahalia Jackson Theater handicap accessible?

The Mahalia Jackson Theater has handicap accessible seating. Accessible seating tickets are available for purchase by calling the Box Office at 504-287-0351 Click Here to read about accessibility at the Mahalia Jackson Theater.

How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub. Click Here and sign up today!

How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway in New Orleans gift certificate by Clicking Here. You can redeem your gift certificate by calling 800-218-SHOW (7469) Mon – Fri, 10am to 5pm.

How can I view a seating chart for the venue?

For a seating chart of the Mahalia Jackson Theater, please click here.

What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows with Broadway in New Orleans. Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.

May I bring a child to the theatre?

Children under the age of six are encouraged to attend only special children’s theatre events. Everyone entering the theatre must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. Parents should use their discretion when deciding what shows are appropriate for children. For more information on recommended minimum age for a specific show, please visit the show page on BroadwayInNewOrleans.com or MahaliaJacksonTheater.com.

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If your question has not been answered, please contact Broadway in New Orleans Customer Service so that we may be able to speak with you personally.