New Orleans

Frequently Asked Questions

New Orleans FAQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
Why should I buy from the Official and Authorized Ticket sources?

Broadway In New Orleans strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway in New Orleans and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

I have lost my tickets. What can I do?

If you are a season subscriber or purchased through our e-club you are able to reprint your tickets by accessing your online account. You may also request a reprint by calling 800.218.7469, or by visiting the Saenger Theatre Box Office with photo ID and the method of payment used to purchase the tickets.

If you purchased your tickets through Ticketmaster, you should contact Ticketmaster directly or visit the Saenger Theatre Box Office with photo ID and the method of payment that was used to purchase the tickets.

If my plans have changed can I exchange my single tickets or receive a refund?

We do not offer exchanges or refunds for single ticket purchases.

What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway in New Orleans and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting or The Saenger Theater Facebook page.

What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on and The Saenger Theater Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.

I am a subscriber and would like to exchange my tickets. How can I do that?

You can exchange your tickets online at You can also exchange your tickets in person at the Saenger Theatre Box Office or you can call the Subscriber Hotline at 800.218.7469 and speak with a representative Mon. to Fri. 9am to 5pm. Exchanges made over the phone are subject to a $3 per ticket exchange fee. You can visit Subscriber Resources to learn more about exchanges.

What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt in to receive exclusive Broadway in New Orleans email offers and news. Visit to update your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase.

Can I purchase tickets in person? What are the box office hours at the Saenger Theater? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

For shows playing at the Saenger Theater, you can purchase tickets at the Box Office, located at 1111 Canal Street, New Orleans, LA 70112. Regular business hours are Monday through Friday 10am-5pm. On performances days, the Box Office is open until 15- 30 minutes after the show begins. On performance days after 5pm, the box office only sells tickets for that evening’s performance.

For more information about the Saenger Theater Box Office policies, please click here.

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

Email us at:

You can send a written letter to us at:
Saenger Theater
1111 Canal Street

New Orleans, LA 70112
Attn: Customer Service

You can also call us at 504.287.0351 Monday through Friday 10am-5pm or 800.218.7469 Monday through Friday 9am-5pm.

If you have a last minute issue that needs to be addressed prior to a show, please contact the venue.

Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway in New Orleans at 800.218.7469 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Where would you recommend parking for a performance at the Saenger Theater?

Parking is available in surrounding garages on the night of the event. For a map of these garages please click here.

How can I purchase accessible seating?

You may purchase accessible seating either online at either or; by phone 800.218.7469; or in person at the Saenger Theatre Box Office.

How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub. Click Here and sign up today!

How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway in New Orleans gift certificate by Clicking Here. You can redeem your gift certificate by calling 800-218-SHOW (7469) Mon – Fri, 9am to 5pm.

How can I view a seating chart for the venue?

For a seating chart of the Saenger Theater, please click here.

What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows with Broadway in New Orleans. Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.

May I bring a child to the theatre?

Children under the age of six are encouraged to attend only special children’s theatre events. Everyone entering the theatre must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. Parents should use their discretion when deciding what shows are appropriate for children. For more information on recommended minimum age for a specific show, please visit the show pages on or

I have an emergency regarding my performance tonight/this weekend and the Service Center is closed. Who can I contact?

We understand emergencies arise. Please contact the Saenger Theatre box office at 504.525.1052 to see how we can assist you.

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If your question has not been answered, please contact Broadway in New Orleans Customer Service so that we may be able to speak with you personally.

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