New Orleans
 

Subscriber Resources

PURCHASE ADDITIONAL TICKETS

TO ORDER ADDITIONAL TICKETS

Additional tickets for all East Jefferson General Hospital Broadway in New Orleans performances are available to Season Subscribers now before tickets are released for public sale. We encourage you to purchase any additional tickets as soon as possible to ensure the best seating availability. There is an eight (8) ticket limit per account, billing address or credit card. Orders that exceed this limit will be cancelled without notice, including multiple orders with the same account, billing address or credit card.

BY PHONE

800.218.7469
(Monday-Friday, 9am to 5pm)

IN PERSON

The Saenger Theatre Box Office


1111 Canal Street

New Orleans, LA 70112

Monday-Friday, 10am to 5pm

LEARN MORE ABOUT MANAGING YOUR ACCOUNT ONLINE

Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public, however, you may place your order at any time prior to the performance (subject to availability). Show dates, on-sale dates, times, prices and artists are subject to change without notice. Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds. Limit 8 additional tickets per show, per household.


EXCHANGES

EXCHANGING TICKETS

Season Subscribers have the privilege of exchanging tickets for a different performance of the same show. Exchanges for tickets and parking vouchers must be processed at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm on Friday for Sunday performances.

You can exchange tickets online for free or by phone for a fee of $3.00 per ticket. While comparable seating cannot be guaranteed, all exchanges will be made from the best available seating within your desired price level. If you exchange your seats to a performance/section that is different than your seat’s original price level, the difference in pricing must be paid and differences in price will not be refunded to you or applied to any other transaction.



BY PHONE

800.218.7469
There is a $3 handling

fee per ticket over the

phone. This fee is waived

on online exchanges.

ONLINE

No Fee Online Exchanges!

LOGIN TO MY ACCOUNT

IN PERSON

Saenger Theatre Box Office
1111 Canal Street, New Orleans, LA

No Fee for In Person Exchanges.

LEARN MORE ABOUT MANAGING YOUR ACCOUNT ONLINE

BENEFITS AND POLICIES

CONTACT US

BY PHONE

800.218.7469
Monday-Friday

9am to 5pm

ONLINE

EMAIL US

IN PERSON

Saenger Theatre Box Office
Monday-Friday, 10am to 5pm

BY MAIL

Broadway in New Orleans
729 7th Ave, 7th Fl

New York, NY 10019

LEARN MORE ABOUT MANAGING YOUR ACCOUNT ONLINE

ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 800.218.7469. Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations,therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

AUTOMATIC RENEWALS

The easiest way to renew your tickets each year! Have peace of mind that your seats are yours season after season. For more information or to enroll in the automatic renewal program, call 800.218.7469 (M-F 10AM-5PM).

ACCESSIBLE SERVICES

Broadway in New Orleans will assist patrons with visual, hearing, and mobility impairments. Please call 800.218.7469 (Mon - Fri, 9am to 5pm) for more information. Broadway in New Orleans supports the Americans with Disabilities Act (ADA) and would like to make your theatre experience as enjoyable as possible. Accessible seating areas are solely for people with disabilities and their companions. Patrons who are deaf or hearing impaired may also call our TTY Line at 212.307.2166 (Mon - Fri, 9am to 5pm).

TICKET TRANSFER

Unable to use your tickets? Want to send them to a friend or family member? Ticket Transfer or Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your tickets today, log on to your account, and click “Manage My Tickets” from the Quick Links menu on the left. You can also click HERE for step-by-step instructions on how to use this great benefit!

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon - Fri, 9am to 5pm).

REFUND POLICY

Should you miss your performance, a refund will not be issued. Pending show approval, we will attempt to accommodate you with seats to another performance of the same show. Availability cannot be guaranteed.

LOST TICKETS

Should you lose or misplace your tickets, please call us at 800.218.7469 (Mon - Fri, 9am to 5pm). For the security of your account, reprinted tickets will be held at Will Call for pick up at your scheduled performance. Proper ID is required for pickup. Please note that lost tickets cannot be exchanged.

LATE ARRIVALS

The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age.

CHANGE OF ADDRESS/PHONE/EMAIL

To ensure you continue to receive important information on a timely basis, please send changes to your email, phone number or address to NewOrleansService@BroadwayAcrossAmerica.com or login to your account HERE. You may also write to us at: Broadway in New Orleans, 729 7th Avenue, 7th Floor, New York, NY 10019. For the security of your account, changes must be submitted in writing.

PLEASE REVIEW - IMPORTANT SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking accordingly so you do not miss a moment!

PARKING

2015-2016 Season

Prepaid valet parking is located at the UNIVERSITY GARAGE located at 145 University Place (between Canal and Common Streets) which can be entered from South Rampart Street or University Place. The parking passes that you received in the mail or printed at home labeled Central Garage will be replaced with new passes labeled UNIVERSITY GARAGE. As a reminder, your prepaid valet parking passes are valid two and a half hours prior to show time and up to one hour after the show ends. Additional fees may apply for vehicles retrieved after the one hour limit. The garage is open 24 hours for your convenience.

Please note: Because this program offers a guaranteed spot for this season, if you make ticket exchanges that result in your performance date(s) changing, you’ll also need to make arrangements to exchange your parking pass (parking space locations may change for alternate dates). Exchanges must be made 48 hours prior to the event date.

2016-2017 Season

Prepaid parking packages are not on offer for the 2016-17 Broadway in New Orleans season.



CLICK HERE FOR UNIVERSITY GARAGE MAP

CLICK HERE FOR DIRECTIONS AND ALTERNATIVE PARKING OPTIONS

FEES

2016-2017 Season

The price of each subscription seat reflects the face value of your tickets as well as $40.95 in handling fees, facility fees (described below), any applicable taxes, and if applicable, the Gold and Silver Circle Seat subscription fee noted below.

3-show subscriptions include $12.75 in facility fees per subscription seat. Prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Gold and Silver Circle Seat Subscription Packages (Gold Circle: Front Orchestra Rows A-Z; Silver Circle: Mid-Orchestra Rows AA-LL & First Balcony Rows C-J) include a $84 (Gold) and $73.50 (Silver) fee for each Subscription seat purchased. Gold and Silver Circle Seat Subscribers receive priority access to premium seat locations, available only to these Subscribers, prior to tickets being placed on sale to the general public. Gold and Silver Circle Subscribers also receive discount beverage coupons and access to a Broadway Concierge service in New York.

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