New Orleans

Frequently Asked Questions

General / Venue

Can I purchase tickets in person? What are the box office hours at the Saenger Theatre? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

For shows playing at the Saenger Theatre, you can purchase tickets at the Box Office, located at 1111 Canal Street, New Orleans, LA 70112. Regular business hours are Monday through Friday 10am-5pm. On performances days, the Box Office is open until 15- 30 minutes after the show begins. On performance days after 5pm, the box office only sells tickets for that evening’s performance.

For more information about the Saenger Theatre Box Office policies,
please click here.

How can I view a seating chart for the venue?

For a seating chart of the Saenger Theatre, please click here.

Where would you recommend parking for a performance at the Saenger Theatre?

Parking is available in surrounding garages on the night of the event. For a map of these garages please click here.

What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows with Broadway in New Orleans. Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.

May I bring a child to the theatre?

Children under the age of six are encouraged to attend only special children’s theatre events. Everyone entering the theatre must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. Parents should use their discretion when deciding what shows are appropriate for children.

For more information on recommended minimum age for a specific show, please visit our Family Guide at

What do I do if a performance is cancelled or if there is inclement weather?

In the unlikely event a performance is cancelled, Broadway in New Orleans and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting or The Saenger Theatre Facebook page. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time.

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

Email us at:

You can send a written letter to us at:
Saenger Theatre
1111 Canal Street

New Orleans, LA 70112
Attn: Customer Service

You can also call us at 504.287.0351 (M-F, 10am-5pm) or 800.218.7469 (M-F, 9am-5pm).

If you have a last minute issue that needs to be addressed prior to a show, please contact the venue.

I missed my show, can I get a refund?

Should you miss your performance, a refund will not be issued. We may attempt accommodate you with seats to another performance of the same show subject to availability and show discretion for all titles excluding HAMILTON.

Back to Top


Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

Where can I see my subscriber information?

Visit Subscriber Resources to see your benefits, policies, and information about your subscriptions.

Click here to learn how to manage your tickets including printing tickets at home, transferring tickets, exchanging tickets, and utilizing mobile ticketing.

I have an emergency regarding my performance tonight/this weekend and the Service Center is closed. Who can I contact?

We understand emergencies arise. Please contact the Saenger Theatre box office at 504.287.0351 to see how we can assist you.

I am having trouble getting the seating map to load. What do I do?

You may need to update or install Adobe Flash Player. Choose your preferred web browser below for helpful instructions.

Internet Explorer

How do I purchase tickets to Broadway Across America shows in other cities?

If you wish to purchase additional tickets in another Broadway Across America city, please call the subscriber hotline at 800.218.7469 (M-F, 9am-5pm)

Back to Top

Single Ticket Buyers

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eCLUB. Click Here and sign up today! The eCLUB is an electronic mailing list that is free to join. You can opt in to receive exclusive Broadway in New Orleans email offers and news. Joining the eCLUB is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase.

How can I purchase accessible seating?

You may purchase accessible seating either online at either or; by phone 800.218.7469 (M-F, 9am-5pm); or in person at the Saenger Theatre Box Office.

Why should I buy from the Official and Authorized Ticket sources?

Broadway in New Orleans strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway in New Orleans and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway in New Orleans gift certificate by Clicking Here. You can redeem your gift certificate by calling 800.218.7469 ( M-F, 9am-5pm).

Back to Top

Contact Us

If your question has not been answered, please contact Broadway in New Orleans Customer Service so that we may be able to speak with you personally.

Contact Us
Shows Subscriptions Theaters Buzz