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General Venue Information

You may visit our theatre information page for the Saenger Theatre here. 

The Box Office is open from 10am – 5pm EST Monday-Friday.

We understand emergencies arise. Please contact the Saenger Theatre at 504.287.0351 to see how we can assist you.

A map of the nearby parking garages can be found here Visit page.

Unfortunately, we do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

We have metal detectors, bag check, and security officers. Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. Weapons include, but are not limited to, firearms, explosives, stun guns, handcuffs, pepper spray, and knives with blades over 2 inches in length.

 

All bags are subject to a security search.

Food and drinks are typically sold in the lobby before shows and during intermission.

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or readmission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

View our seating chart

here:  Saenger Theatre  Seating Chart

Limited View seats generally have a partial view of the stage due to the viewing angle in the theatre. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 1.800.218.7469 (Monday to Friday, 9am-5pm).

You sure can! Individual show tickets are available in person at the following location[s]:

Saenger Theatre Box Office

1111 Canal St. New Orleans, LA 70112

Mon-Fri: 10am-5pm

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

You sure can! Individual show tickets are available in person at the following location[s]:

Saenger Theatre House Box Office

539 Washington St. Boston, MA

Mon-Fri: 10am-5pm

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

 

Emerson Colonial Theatre Box Office

106 Boylston St., Boston, MA

The Emerson Colonial Theatre Box Office open Tuesday-Saturday: 12pm – 6pm and is closed Sundays & Mondays except on dates with performances

Please note that no advance sales will be completed for the 30 minutes prior to show time. On performance days, the box office will remain open 30 minutes after curtain.

 

The Blue Man Group Box Office is open from 12:00pm to 6:00pm or until one half hour after the final show of the day, except on Saturdays when the box office opens at 10:00am. The Box Office hours are subject to change.

The Shear Madness Box Office is open:

Monday: 10:00 am–4:00 pm

Tuesday – Friday 10:00am-8:00pm

Saturday: 10:00am-9:00pm

Sunday: Noon–7:00 pm

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by  email. If you have already purchased the tickets through Lucky Seat and there is an issue, please call 1.800.218.7469 (Monday to Friday, 9am-5pm).

Buying Tickets

For a complete FAQ on mobile tickets, visit here.

Broadway In New Orleans strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. Broadway In New Orleans
  2. Ticketmaster
  3. eCLUB

On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 1.800.218.7469 (Monday to Friday, 9am-5pm).

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus a monthly eNewsletter and special offers from Broadway in New York City. Join our eCLUB here!

If you are receiving an error message, please call our eCLUB Service Line at 1.800.218.7469 (Monday – Friday, 9am – 5pm) or email us for assistance.

Please call our National eCLUB Service Line at 1.800.218.7469 (Monday – Friday, 9am – 5pm), or email us.

 

Visit your Account Manager here.

All sales are final and refunds cannot be given.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway In New Orleans eCLUB, The Saenger Theatre, Ticketmaster, or an affiliated box office), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway In New Orleans and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway In New Orleans homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our hotline at 1.800.218.7469 (Monday – Friday, 9am – 5pm) or email us.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In New Orleans requires that every person, regardless of age, must have a ticket. No children under the age of 4 are permitted in the theatre.  Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request to:

 

Saenger Theatre/Administrative Office

Attn: Karin Curley

1111 Canal Street

New Orleans, LA 70112

Website Issues

If you are receiving an error message, please call our eCLUB Service Line at 1.800.218.7469 (Monday – Friday, 9am – 5pm) or email NewOrleansService@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

 

 

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1-866-523-7469.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 1.800.218.7469 (Monday to Friday, 9am-5pm).

STAR Subscriber means you never have to worry about your renewal. It means you love Broadway, you love going to the theatre, and you never want to miss it! Being a STAR Subscriber is our early renewal benefit program which is an optional program that makes it easy to keep your seats year after year because we do the work for you.

When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the credit card on file.

STAR Subscribers are still able to opt into our interest-free Payment Plan.

STAR Subscribers also receive loyalty pricing, priority access to upgrades, and exclusive experiences.

STAR Subscriber sign-ups are complete for the 2019-2020.season. If you would like to sign up for the 2020-2021 STAR Subscriber program, give us a call at 1.800.218.7469, (Monday – Friday, 9am to 5pm).

What’s the catch? You just need to have a valid email address and credit card to participate in the STAR Subscriber Program….oh, and love Broadway and never want to leave us.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 1.800.218.7469 (Monday to Friday, 9am-5pm).

Exchanging and Adding Tickets

Absolutely! Life gets busy and this is one of the great benefits of being a Subscriber. If you find you are unable to attend your scheduled performance, you may exchange for another performance of the same production during the time it is playing at the Saenger Theatre. We do ask that you review the Important Information section about exchanges below as some restrictions may apply depending on the show you are looking to exchange.

Exchanges may be made by calling our Subscriber Hotline at 1.800.218.7469 (Monday to Friday, 9am-5pm), by logging into your online account here.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange.  Exchanges will be available for a limited time frame, and exchanging into a non-subscription week may result in additional fees.

Exchanges may only be made for a different performance of the same show. Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days.

We understand that purchasing a package so far in advance can have its challenges and as a lover of Broadway you may have seen a show already. Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

 

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 1.800.218.7469 (M-F, 9am to 5pm).

 

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone at 1.800.218.7469 (Monday to Friday, 9am-5pm).

 

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

 

Additional tickets purchased by phone or online will incur a $10 service charge.

 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

We love when we can share even more Broadway with us. Since Season Options are an additional add on to the season package they are sold to subscribers on a first-come, first-served basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows, which is why we can’t hold everyone’s same seats.

We love that we offer Broadway in so many places! Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city or Canada easy. Please call your Subscriber Service Center at 1.800.218.7469 (Monday – Friday, 9am to 5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In New Orleans as soon as possible at 1.800.218.7469 (Monday to Friday, 9am-5pm). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Broadway In New Orleans at 1.800.218.7469 (Monday to Friday, 9am-5pm) or NewOrleansService@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

You may call us at 1.800.218.7469 (Monday to Friday, 9am – 5pm) or reach us via email at NewOrleansService@BroadwayAcrossAmerica.com.

If you wish to purchase accessible seats for a subscription, or want to know the various services offered, please give us a call us at 1.800.218.7469, (Monday – Friday, 9am to 5pm).

Broadway In New Orleans Subscribers can split accounts with friends and family. For more information, please call your Subscriber Hotline at 1.800.218.7469 (Monday to Friday, 9am-5pm).

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to NewOrleansService@BroadwayAcrossAmerica.com

For a full list of Terms and Conditions, please visit this page.

Being in seats that you love is an important part of a great experience at the theatre. Current Subscribers will have until the printed deadline date to renew their same seats for the new season. Approximately two to three weeks after the renewal deadline we will email those subscribers that have renewed (either in full or on the payment plan) inviting them to make changes to their seat/day.

Don’t worry, you’ll get a heads up of when this starts. We send an email out the week prior. Then on the day upgrades begin, the power in your hands! Gone are the days of writing in your request and wondering what we’re doing. With our new interactive seating map you can see what’s available and make the choice that works best for you. Keep in mind, other locations become available from Subscribers who opted not to renew.

All you do is log in to your account and search around to see what you like. If you find something you like you can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you do change your seats/performance day a confirmation of the new locations/day will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begin, which is typically over the summer.

INSIDE INFO!  Friday and Saturday nights are our highest subscribed to performances and there is limited availability. Feel like you’ve been asking for an upgrade forever and you can’t seem to move – the more flexible you can be with performance nights, the better the seating options may be. With online upgrades you can review other days. Check it out, you might find something you like!

Website Issues

If you are receiving an error message, please call us at 1.800.218.7469 (Monday to Friday, 9am-5pm) or email NewOrleansService@BroadwayAcrossAmerica.com for assistance.

If you are receiving an error message, please call us 1.800.218.07469 or email NewOrleansSerivce@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to NewOrleans.Broadway.com and go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 1.800.218.7469 (Monday to Friday, 9am-5pm).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

It’s frustrating, isn’t it? It happens to us too! In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

If you have questions about SMS/Mobile Alerts, please contact us at 1.800.218.7469 (Monday to Friday, 9am-5pm).

To subscribe to our Broadway in New Orleans Calendar, please click “here”. Please contact us at 1.800.218.7469 if you have any questions.

Mobile Entry

Step 1– In your phone’s browser got to NewOrleans.Broadway.com

Step 2– Once there select the 3 bars in the top right corner


Step 3
– Select “My Account”

Step 4– Season Subscribers select ‘Season Subscribers”. People who have purchased tickets through the eClub select “eClub Members”

Step 5– Select “Sign In”.

Step 6– Log in using your email address and password. If you aren’t sure which email you used, or what your password is, you can call the Service Center at 1.800.218.7469 (Monday to Friday, 9am-5pm) for assistance.

Step 7– View and Manage Tickets and select the event you are looking to add to your phone.

Step 8– Select the ticket, and it will pull up the barcode.

Step 9– Save the tickets to your Passbook, Apple Wallet, or Google pay, and you are all set! Your ticket will be scanned at the door!

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us at 1.800.218.7469 (Monday to Friday, 9am-5pm)

Do tickets need to already be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your NewOrleans.Broadway.com Account will display the existing barcode. If tickets have not already been printed, then your NewOrleans.Broadway.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your NewOrleans.Broadway.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

  •  In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.
  • PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your NewOrleans.Broadway.com Account and still do not see your tickets, please go to the box office or contact us at NewOrleansService@BroadwayAcrossAmerica.com or 1.800.218.7469 (Monday to Friday, 9am-5pm).

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your NewOrleans.Broadway.com Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily send each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.

Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Isn’t that always the way? Although we encourage you to charge your device before you come to the theatre, should you be low on battery please visit the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient. You can do this by logging back into your account, choosing the show and clicking “reclaim”.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the show!

Isn’t that always the way? Although we encourage you to charge your device before you come to the theatre, should you be low on battery please visit the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

General Group Questions

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 504-287-0372.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 504-287-0372.

Please mail checks payable to:

 

Broadway In New Orleans

Attn: Group Sales

Saenger Theatre

1111 Canal Street

New Orleans, LA 70112

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 504-287-0372.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

Hamilton Ticketing Tips & FAQs

Your best option for purchasing tickets will be online at Ticketmaster.com. Tickets for HAMILTON will be available through Ticketmaster Verified Fan® and will be available to purchase online at Ticketmaster.com. Register for Ticketmaster Verified Fan® at https://verifiedfan.ticketmaster.com/hamiltonnola. Ticketmaster Verified Fan® registration ends on Monday, January 14 at 8:00 PM CT. Tickets will not be sold by phone. If you call in to buy tickets, we will redirect you to Ticketmaster.

HAMILTON is partnering with Ticketmaster Verified Fan®.
Ticketmaster Verified Fan® is committed to getting more tickets into the hands of patrons, so they can attend the shows they love. We’re collaborating with Ticketmaster to leverage their powerful technology to create a safe, reliable, ticket-buying experience. Ticketmaster Verified Fan® does not guarantee that everyone will get a ticket, but it does level the playing field so patrons are only up against another patron – without racing against bots – for the same ticket. Ticketmaster Verified Fan® tickets for HAMILTON in New Orleans are available for performances March 12-31, 2019. <br.
Ticketmaster Verified Fan® registration begins Wednesday, January 9 at 10AM CT and ends on Monday, January 14 at 8:00 PM CT.</br.

  • Log in with your Ticketmaster account or create a new account to complete registration.
  • Once your information has been submitted- you’ll receive an email to confirm you registered successfully.
  • If verified and randomly selected to receive an access code, you’ll receive a text message on Thursday, January 17 prior to the on sale. Your text message will include your link to purchase and your unique access code to unlock access to tickets.

No, please only register once. If selected, you may select the exact date and time of the show you’d like to attend. Please note, creating multiple new accounts will not increase your opportunity to receive an invitation to the sale.

If you receive an access code you will have the opportunity to shop for tickets. However, due to demand, the ability to purchase tickets is not guaranteed. Tickets will be available on a first-come, first-served basis. There is a strict limit of four (4) tickets per household address.

Protect your investment. Each ticket has a one-of-a-kind barcode. Sharing this barcode online can compromise your tickets. Do not share a photo of the barcode on your HAMILTON tickets with anyone – especially on social media. Keep them in a safe place. #CoverTheCode.

Saenger Theatre Box Office and Ticketmaster.com are the only OFFICIAL TICKETING PROVIDERS for HAMILTON at the Saenger Theatre. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honored. Tickets purchased from other sources are not eligible for replacement if tickets are lost or stolen, or if the event is canceled or rescheduled. Saenger Theatre is not responsible for tickets purchased from other sources.

You should avoid unintentionally buying tickets from scalpers reselling tickets at many times face value. Here are a few simple BUYER BEWARE tips:

• Purchase your tickets from Ticketmaster.com or directly at the Saenger Theatre Office.
• Ticket prices exceeding $485.50 at the on sale.
• Most tickets in New Orleans will not exceed $200.00 (plus applicable fees) at the on sale.
• There are a select number of $485.50 premium seats available for each performance.
• If you see tickets for hundreds or thousands of dollars, you are probably buying from a third-party ticket broker. There is no guarantee these tickets are genuine.
The resale of event tickets in New Orleans is legal. You may well find event tickets on sale through ticket brokers. Though brokers are never the primary sales point, they access tickets by purchasing them in the same way as the consumer. Please keep in mind, when you buy from a broker:
• We cannot be responsible for tickets purchased through unauthorized third parties.
• We cannot replace your tickets if they are lost or stolen.
• We cannot issue a refund to you in case of an event cancellation
• We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance.
• You may be paying much more than the ticket’s face value.
• We cannot contact you with information regarding time changes, show cancellations or other information.

More information is available at https://blog.ticketmaster.com/verifiedfan-faq. For additional Ticketmaster support, visit tmsupport.force.com.

Yes, there is a strict limit of four (4) tickets per household address.

HAMILTON Frequently Asked Questions

HAMILTON runs 2 hours 50 minutes including a 20 minute intermission.

This production of HAMILTON is part of the national tour and features the nationally touring cast. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production. For more information about the cast in this U.S. tour, visit: HAMILTONMusical.com/Tour

HAMILTON is appropriate for ages 10+. HAMILTON contains some strong language and non-graphic adult situations.

Yes. Please see are accessible services page here for more information.

No. Due to high demand and limited inventory, Group Sales are not available for HAMILTON.

There is a strict limit of four (4) tickets per household address to allow as many people as possible to see the show. After all available tickets are sold, all of the online purchases will be reviewed. Any and all purchases found violating the HAMILTON ticket policy will be cancelled without further consideration.

There will not be any discounts for any tickets for HAMILTON.

There is no waiting list for HAMILTON tickets.

Single ticket buyers: There are no exchanges or refunds for HAMILTON. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.

Subscribers: Refunds are not available. Due to the popular nature of this engagement, exchange options will be limited. It is recommended you make exchanges as soon as possible. Ticket exchanges must be completed prior to the general public on sale. After that date, exchanges will not be available.

HAMILTON Lottery Details

There will be a lottery for this engagement. The lottery will open at 11:00 AM two days prior to the performance date and will close for entry at 9:00 AM  the day prior to the performance. Forty (40) orchestra tickets will be sold for every performance for $10 each.

  • Use the official app for HAMILTON, now available for all iOS and Android devices in the Apple App Store and the Google Play Store (http://hamiltonmusical.com/app).
  • You can also visit http://hamiltonmusical.com/lottery to register.
  • The lottery will open at 11:00 AM  CT two days prior to the performance date and will close for entry at 9:00 AM  CT the day prior to the performance.
  • Forty (40) orchestra tickets will be sold for every performance for $10 each.
  • Winner and non-winner notifications will be sent at approximately 11:00 AM CT the day prior to the performance via email and SMS (if mobile number is provided).
  • No purchase or payment necessary to enter or participate.
  • Each winning entrant may purchase up to two (2) tickets.
  • Only one entry per person. Repeat entries and disposable email addresses will be discarded.
  • Tickets must be purchased online with a credit card by 4:00 PM  the day prior to the performance using the purchase link and code in a customized notification email. Tickets not claimed by 4:00 PM  the day prior to the performance are forfeited.
  • Lottery tickets may be picked up at will call beginning 2 hours prior to the performance with a valid photo ID. Lottery tickets void if resold.

Patrons must be 18 years or older and have a valid, non-expired photo ID that matches the name used to enter. Tickets are non-transferable. Ticket limits and prices displayed are at the sole discretion of the show and are subject to change without notice.

Lottery prices are not valid on prior purchases. Lottery ticket offer cannot be combined with any other offers or promotions. All sales final – no refunds or exchanges. Lottery may be revoked or modified at any time without notice. No purchase necessary to enter or win. A purchase will not improve the chances of winning.

Tickets for HAMILTON are currently on sale. Patrons are advised to check the official HAMILTON channels and Ticketmaster.com for late release seats which may become available at short notice.

HAMILTON Performance Date and Times

Please see below for updated performance dates and times:

Tuesday, March 12: 7:30 pm

Wednesday, March 13: 7:30 pm

Thursday, March 14: 7:30 pm

Friday, March 15: 8:00 pm

Saturday, March 16: 2:00 pm

Saturday, March 16: 8:00 pm

Sunday, March 17: 1:00 pm

Sunday, March 17: 7:00 pm

Tuesday, March 19: 7:30 pm

Wednesday, March 20: 7:30 pm

Thursday, March 21: 7:30 pm

Friday, March 22: 8:00 pm

Saturday, March 23: 2:00 pm

Saturday, March 23: 8:00 pm

Sunday, March 24: 1:00 pm

Sunday, March 24: 7:00 pm

Tuesday, March 26: 7:30 pm

Wednesday, March 27: 7:30 pm

Thursday, March 28: 7:30 pm

Friday, March 29: 8:00 pm

Saturday, March 30: 2:00 pm

Saturday, March 30: 8:00 pm

Sunday, March 31: 1:00 pm